HairMax LaserComb

Product Features

• The only medical device that has been clinically proven to promote hair growth
• LaserComb is a safe, simple way to a fuller head of hair
• General improvements in the look of your hair will be noticeable in approximately 8-16 weeks
• For best results, use the LaserComb three times a week for 10-15 minutes for 10-15 minutes
• Named Time Magazine's "Inventions of the Year"

From the Editors

The HairMax LaserComb delivers the energizing and nourishing effects of Laser PhotoTherapy to make hair look healthy and vibrant. Light is energy. Living cells thrive in light and your hair is no different. The end result is that the appearance of your hair will improve and you will feel good about your hair again. With two decades of clinical experience, the results seen with the laser used in the LaserComb are both encouraging and impressive. Direct experience shows that, unlike other treatments, men and women of all ages respond to the positive benefits of Laser PhotoTherapy. It is no surprise that satisfied users range in age from 18 to their late 80s.
Product Description

Accessories for the HairMax LaserComb Model HMFP

HairMax Hair Fibers, Dark Brown
HairMax Hair Fibers, Light Blond
MANGROOMER Do-It-Yourself Electric Back Hair Shaver
Homeocare Labs Hair-x Hair Loss Relief 4-pack, 1.2 ounces Tubes
HairMax Hair Fibers, Light Brown

Customer Response

The worst customer service ever
I was quite skeptical about the product. I have had thinning hair for years and I tried several remedies Rogain, Propecia, etc, but to no noticable effect. My wife had seen the Hairmax advertised and recommended it. Me, being the skeptic, wouldn't, so she bought one herself. ...and I dutifully started using it just to make her happy.

A couple of months after I began, the girl that cuts my hair asked me if I had been doing anything for hair regrowth because she says she noticed new hairs coming in. Still not being convinced, I began taking pictures of my scalp..sure enough it was getting thicker over time. It really does work for me.

BUT...having said that, Lexington International has the worst customer service I have ever experienced. I began having problems with the unit. First, the timing indicator stopped working (this is the beep that occurs in 4 second intervals to indicate it's time to move the unit as you are using it). Then it would start shutting down on it's own. I called Lexington International to explain the problem and was told that it was the power transformer. I disagreed said it was more likely the electronics in the unit itself based on the type of problems I was having with it.

I was told by the customer service agent that the only thing they would do is send a new power supply cord and that should take care of the problem. She told me that the transformers only seem to last a couple of years and that they ahve had to replace quite a few of them. I reluctantly agreed to have them send a new power supply and said I did not think it would correct the problems.

I received the new power supplier in relatively short time...about 10 days...but continued to have the same issues. I called customer service again and they said I would have to return the unit for evaluation. I asked for an RGA (Return Goods Authorization), but the rep had no idea what that was. I explained that to him and he said they do not pay for shipping on defective products. I paid to have the unit shipped and got delivery confirmation.

I then tried to call for follow up...and when the woman in customer service answered, I could not understand what she was saying. She gave her name, but I could not make it out. I asked her to repeat it so I could refer back to the conversation in later communication if need be. It was an innocuous question....asked in a very friendly manner...but the woman became very indignant and refused to repeat her name. She strangely then became very rude. I asked to speak to someone else...and she refused to transfer me. I asked to speak to a supervisor...and she refused that also. I hung up and called back and the same woman answered...and the whole conversation repeated itself. No, she wouldn't transfer me...and no she would not have the supervisor be involved. I don't know if this person works for Lexington Inc directly, but she obviously should not be in customer service.

So here I am..the unit has been returned because it was defective...and now I cannot determine if it will be fixed, if a new one will be sent...or if I am totally screwed. It's a shame. It really is a good product, but unfortunately they have people like her giving the comapany a bad name

Do not waste even a penny on the Hairmax!!!
This product has only "one laser diode" split in 9 beams through a plastic mirror, in other words, the efficacy of this device is diminished by having this kind of disposition.

The Hairmax is using diffuse light principle to regrow hair and by doing this you are working with unfocused energy, this energy is weaker. In this case you can solve this problem when you choose a device with "multiple diodes instead of one diode" reflecting many laser beams.

Just in case, I used the Hairmax Premium for 16 months...

My best regards, Mr. Martorella.

Great preventive tool
We paid a lot more than $400 for the comb when it first came out more than 5-7? yrs ago. If your hairs are just about all gone, this is not going to help you get them back. But if you start on Rogaine + the comb at the first sign of serious hair loss, you will get to keep somewhere around 75% to 90% of what you have right now. BTW--don't buy store brand/generic Rogain, they don't work as well as the real stuff.

Rubbish
I have very little good to say. It does not and will never treat "hairloss" so save your money. Its ridiculously expensive for what it is and very cheaply made too. If anything, I had to have my hair cut more because it grew faster.....but NO EXTRA HAIR!!!!! Dont be conned.

They told me at Lexington that if I stopped using it, my hair would revert to how it was before using the Lasercomb and could be much worse. So you "can never stop once you start". This is rubbish too. My hair is fine and i stopped using it over a year ago.

Its not a hairloss treatment and never will be. I'm sorry people but there is NO cure until gene therapy is more mainstream. SAVE YOU MONEY AND DEAL WITH THE TRUTH! At least for now once its gone.....its gone.

waste of money
I tried this for 6 months and found out that I had wasted $450. This is a product sold to people that hope to prevent hair loss and are gullible enough to pay this kind of money for it. Further more, the device started going off intermittently as the application was proceeding -- when I checked with the terms of the warranty it said that I have to mail it in (who knows when one would have seen it back again) there was not a phone number to call the manufacturere and the warranty sheet said that it was only good for one year. $450 and a warranty that is only good for one year? having problems after 6 months? No phone number to call? no service representative? As I said I sincerely believe that this device was made to cash in on people's hope and it would not worth even $10 -- and I believe that the people who are selling it figured that if you put a high price on it, many people would think that it must be some sort of an effective gadget that is worth this much -- by the time they figure out that they were had, the sellers are laughing somewhere in Hawaii!!!.

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